Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please contact us at asal.sheka@gmail.com before sending any items back. If your return is approved, we will provide instructions and the return shipping address.

Customers are responsible for purchasing their own return shipping labels and covering all return shipping costs, unless the item arrives damaged, defective, or incorrect due to an error on our part.

Items returned without prior approval will not be accepted.

You can always contact us for any return question at asal.sheka@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

At MIM Studio, certain items are not eligible for returns due to their unique, handmade, or made-to-order nature.

  • Original Artwork: Original, one-of-a-kind paintings and handmade artworks are final sale and cannot be returned or exchanged.

  • Custom or Personalized Orders: Items created or customized specifically for a customer are non-returnable.

  • Print-on-Demand Merchandise: Products such as T-shirts, apparel, and other made-to-order merchandise cannot be returned or exchanged due to incorrect size selection, change of mind, or personal preference.

  • Damaged or Used Items: Returns will not be accepted for items that have been used, altered, stained, torn, or damaged after delivery. This includes bookmarks with tears or creases, prints with stains or spills, and artwork showing signs of improper handling. Eligible returns must be in their original condition, unused, and free from damage caused by the customer.

  • Sale Items and Gift Cards: We cannot accept returns on final-sale discounted items or gift cards.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined. Refunds are only issued for returns that meet our return policy requirements.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at asal.sheka@gmail.com.